Technical Support

Get expert help from our RF engineering team. Whether you need antenna selection guidance, integration support, or product information — we're here to help.

Reach Us Directly

General Enquiries

Email: iot.info@smartantennatech.com
Tel: +44 (0)121 392 9388

Online Store

Order antenna samples, evaluation kits, and development boards directly from our product catalogue.
Browse Products

Business Hours

Monday – Friday: 09:00 – 17:30 GMT
Saturday – Sunday: Closed

Our Offices

With locations across the UK, China, and the USA, NovoComms provides local support and global reach.

Birmingham, UK HQ

146 Hagley Road
Birmingham, West Midlands
B16 9NX, United Kingdom

Tel: +44 (0)121 392 9388

Bath, UK

R&D and engineering centre
Bath, Somerset
United Kingdom

Suzhou, China Production

Manufacturing and production facility
ISO 9001 certified
Suzhou, Jiangsu Province, China

Shenzhen, China

Sales and technical support
Shenzhen, Guangdong Province
China

Dallas, USA

North America sales office
Dallas, Texas
United States

Frequently Asked Questions

Common questions about antenna selection, ordering, and technical support.

How do I choose the right antenna for my application?

Start by defining your frequency bands, form factor constraints, and performance requirements. Our Design Center provides a step-by-step antenna selection guide, or contact our engineering team for personalised recommendations.

Do you offer custom antenna design services?

Yes. Our R&D team provides end-to-end custom antenna development — from initial EM simulation and prototyping through to DFM review and volume production. We support LDS, FPC, stamped metal, and PCB antenna technologies.

What is the typical lead time for antenna products?

Standard catalogue products are typically available within 2–4 weeks. Samples and evaluation kits can often be dispatched within 3–5 business days. Custom projects follow a timeline agreed during the design phase.

Can I order antenna samples online?

Yes. Samples, evaluation kits, and small quantities are available through our product catalogue. For volume pricing, contact our sales team directly.

What ground plane size do I need for embedded antennas?

Ground plane requirements vary by antenna type and frequency. In general, a minimum clearance area around the antenna is required — typically 5–10 mm keep-out zone. Refer to the individual product datasheet or contact our engineers for specific guidance.

Do you provide matching circuit recommendations?

Yes. Each antenna datasheet includes recommended matching circuit values. For in-device tuning, our engineering team can provide customised matching networks based on your specific PCB layout and housing materials.